Refund Policy

Eligibility for Refunds

We want you to be satisfied with your purchase. You may request a refund under the following conditions:

• The eSIM has not been activated or installed on any device
• The refund is requested within 30 days of purchase
• The eSIM profile was defective or could not be activated due to technical issues on our end

Non-Refundable Situations

Refunds cannot be issued in the following cases:

• The eSIM has already been activated or used
• Your device does not support eSIM (please check compatibility before purchasing)
• Data speed or coverage did not meet expectations (as network quality depends on local providers)

How to Request a Refund

To request a refund, please contact our support team through our contact page with your order number and reason for the refund. We will process eligible refunds within 5-10 business days.

Refund Method

Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.